Help for logging in as a user
Your company needs to be logged in to SupplyOn to be able to use SupplyOn services.
1. Open the page Request User ID.
2. Enter your first name, last name and your e-mail address. Click the "Submit" button.
3. You will receive your account information shortly by e-mail.
If you have forgotten your password, you can get a new one by following the instructions below:
1. Open the page Request New password.
2. Enter your user ID and your e-mail address. Click the "Submit" button.
3. In some cases you will be directed to another page where you will have to answer your security question.
4. On the next page SupplyOn displays your access key.
5. You will receive a temporary password shortly by e-mail.
6. Enter both, the access key and the temporary password.
7. Click on the button "Next".
8. On following screen, enter and confirm the new password. Please keep in mind the password policy. These rules are displayed to you.
9. Click on "next" to access the SupplyOn-services.
You now have access again to SupplyOn services and can work with SupplyOn, as usual.
Note: Please note that you can only request your password if your access hasn`t already been blocked after several attempts. The message "Error while logging in: ACCOUNT_LOCKED_LOGON" will be displayed on the login page if access has been blocked.
Using a certificate for login to SupplyOn is not available for all SupplyOn users. However, some buying companies require their users and also the users of their suppliers to login using a certificate. If this is the case for you, the SupplyOn administrator of your company can provide you with further information.
Here's how to login to SupplyOn using a certificate:
1. Your certificate must be already installed to your browser or be available on a smartcard. If you have questions about this, please contact the SupplyOn administrator in your company.
2. Open the SupplyOn login page.
3. Click on the link "Login" below the header "Login using certificate".
4. Choose a certificate for using SupplyOn.